Whether you are working with clients who are out of state or out of the country, here are some tips to help make the process go smoothly!
Many of these clients are very specific and know exactly what they are looking for. They are not simply moving to a bigger or different property in their town, they are moving their lives to a new area and want to be comfortable.
It is important to understand what their needs are, as with any other buyer, before sending them potential properties. For these clients specifically, you will likely have a limited time to show properties in person, being prepared will save everyone involved time and money.
Respecting your clients time
You may be working outside of your normal business hours to accommodate your out-of-state or international client but you can still coordinate schedules to find times that work best for everyone. Just take into account the time difference and set up a good time frame that works for both parties!
Communicating with long distance clients
In additional to coordiating the best time to be in touch with your client; for your international clients, finding the best platform to commicate from the beginning can also make a big difference!
It can be helpful to communicate via email with these clients, but there are times when speaking on the phone is much more beneficial. You might try discussing this with your client and seeing if WhatsApp could be a good solution or if there is another avenue. If you need to communicate via cell phone, it would be best for you and your client to speak with your provider prior to phone communication to verify overseas charges.
If there is a language barrier, an interpreter could be needed. Another option is to have Google translate readily available. This is important to know before phone communication or a visit to the properties is planned. Again, it is important to save time when it is limited, make sure you have an interpreter or translation app available for showings and other communication if needed.
The importance of virtual media
3D tours are an excellent way for potential buyers to view a space without being physically present. This is especially beneficial for out-of-state or international clients who do not have the option to see the property in person yet. 3D tours provide an immersive experience that allows users to get a feel for the space and see how it would fit into their lives.
Showing the 3D Tour can help them save time and money during their local visit by making sure they only visit properties that truly meet their needs and interests.
Be more than your average agent
Your client has taken a 3D tour of a property and loved it! The next step is to see the property in person. You can help them plan their trip by suggesting hotels and restaurants in the area. This is another way to show that you are the best person to help them find a property in the area! Finding events to immerse them into your local community can show that you’re going above and beyond to make them feel comfortable during their stay.
Meeting your clients
Your clients may request transportation to and from the airport, or to their destination. It is important to make them feel that everything is handled for them, so that their experience is stress-free! Whether you personally help with transport or arrange transportation, make sure you are there to help.
After a long journey, many travelers want nothing more than to relax at their destination. However, planning a meal – either a breakfast or lunch – on the day after arrival can be a great opportunity to review the itinerary with clients and go over any questions they have!
Optimize your Time
An itinerary is a helpful way to keep everyone on the same page and provide peace of mind for your clients. An itinerary can help your clients to plan their viewing schedule and make sure they don’t miss any of the listings they’re interested in. It can also give them time to schedule other activities in the area that they’d like to do.
If your clients are interested in the events you suggested, you can add the local events you suggested to the itinerary. This way, your clients will know when the event is happening, and they can decide whether or not they want to go. Plus, this will help make sure that there isn’t a conflict between the event and a showing.
Once your client arrives, providing a printed version of their itinerary is a great touch! Along with the itinerary, print the MLS or listing sheet for each of the properties you plan to visit. They can use this to review the listings before or after. They can also make notes during the showing on the pros and cons of the property!
Introducing new people or families into your community can be very rewarding. We hope these tips help your experience be even better than expected!
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